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CryptoMite - Fast, Secure  and Easy!

If you have any questions about CryptoMite which are not covered by the FAQ below or if you have suggestions or error reports please contact us.

Please understand that support inquirys of registered users are handled with higher priority.

Quick Links

Support
CryptoMite Main page 


Which Windows versions are supported by CryptoMite?

    CryptoMite runs with Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP, Windows Vista and Windows 7.

    CryptoMite is compatible with Windows 64-BIT.


Are CryptoMite passwords saved on the hard disk?

    No. Even if you enable the "automatic password confirmation" no passwords are saved to disk. CryptoMite uses so called 'one-way hashes' for the automatic password confirmation.


Is the 30-day test version restricted in any way?

    The encryption functions are NOT restricted in any way during the 30-day trial period. And of course you can still decrypt your data after the 30-day period is over.   However, some Premium features of CryptoMite are limited during the 30-day trial period. 


Which Windows version is required to execute a self-decrypting Exe-file created with CryptoMite?

    The self-decrypting Exe-files work with all Windows versions (Windows 9x/ME/NT/2K, Windows XP, Windows Vista and Windows 7).  Self-decrypting Exe-files will not work with Windows 3.x.  


Does CryptoMite contain any hidden "back doors"?

    No!


I lost my password for an encrypted file - what can I do now?

    CryptoMite uses strong encryption algorithms. It is not possible to decrypt the encrypted files without the correct password. Even BAxBEx cannot reconstruct the data from an encrypted file.  


I have hidden a drive; why it is still visible in Windows Explorer?

    On some systems it is necessary to restart Windows in order to successfully hide a drive. 


Does CryptoMite distinguish between upper and lower case of passwords?

    Yes, CryptoMite distinguishes between upper and lower case of passwords. It is required that you enter the password used to encrypt and decrypt a file in exactly the same format!

    If a warning is issued that CAPS LOCK is activated, this indicates the key for automatic upper case writing was pressed. On most standard keyboards, the CAPS LOCK key is located two keys above the 'CTRL' key, directly to the left of the 'A' key.


Although the option "automatic password confirmation" is selected, I still have to type each password twice. What's going wrong here? 

    The automatic password confirmation is only effective for passwords you've already used in the past.  For example: If you use the password 'hello' for the first time, you must still confirm the password - even if "automatic password confirmation" is selected. If you then reuse the password 'hello', no confirmation is needed. 


Are updates of CryptoMite free?

    CryptoMite is offered for a very low price. All updates within a major version are normally free, if you download the new version from our web site. Even the update from CryptoMite98 to CryptoMite was/is free! Additional information about reduced update prices is available on the BAxBEx web site. 

    An automatic delivery of updates via postal mail or EMail is only available if you sign a support contract. 


How do I know if a new version of CryptoMite is available?

    You can sign up to our free newsletter on the BAxBEx web site. The newsletter informs you about updates and other news via EMail. Of course we respect your privacy and will NEVER give your EMail-Address to third parties!


What do I do if I think I've detected a program error?

    At BAxBEx, it is important that CryptoMite is as bug free as possible. It would be very helpful if you contact us if you find a program error.  Please try to provide as much detail as possible, and note if the problem is reproducible.  In addition, please describe the steps necessary to reproduce the error. Make sure that you've installed the latest version of CryptoMite and please provide us with specific information about your system configuration, i.e. Windows version, video card etc.

    See also: Support


How do I make suggestion?

How can I convert the trial version to the full version?

    After ordering CryptoMite you'll get your personal registration key and a detailed description of how to enter your registration information. See also: Online-Order


What do I do if I've lost my registration code?

    If you have an EMail address we can send you your registration key via EMail. Please understand that we can only re-send your registration key information ONCE.

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